My cancellation policy is based on respect for each other’s time and a recognition that life is sometimes unpredictable. I am always happy to cancel or reschedule sessions given plenty of notice.

Sessions cancelled with less than 24 hours’ notice are automatically charged the full session fee. A fee waiver is available when you could not have reasonably known sooner that you would need to cancel, for example because of sudden illness or other exceptional circumstances.

Medicare does not provide a rebate for sessions not attended. For clients using NDIS funding, cancellation fees are charged in accordance with the NDIS Pricing Arrangements and Price Limits.

The best way to contact me to cancel or reschedule an appointment is by text message on 0491 807 872. If I need to cancel or reschedule your session, I will contact you by text message with as much notice as possible.

The best way to contact me is by text message on 0491 807 872. I respond to text messages within business hours. You are also welcome to phone and leave a message, or send an email to mel@melcampelltherapy.com

I will cancel your session if I have symptoms of a contagious illness, and ask that you do the same. Some people who attend my practice have complex medical needs, and not attending sessions when you may be contagious is one way to be considerate of their safety.

If you are unwell as your appointment approaches, please let me know as soon as it becomes apparent that you will need to cancel. Please don’t attend your session while unwell because you are concerned about a late cancellation fee. If you could not reasonably have known sooner that you would need to cancel due to illness, a fee waiver is available under my cancellation policy.

I schedule a limited number of sessions each week within business hours. Existing clients are guaranteed a space for as long as they need. I book sessions in parallel with the school term. I review my availability about four times a year, and open my books if there are spaces that can be offered to new clients. My website is kept up to date with current availability information here.

I do not typically keep a waiting list, because I know how stressful it can be to feel stuck on a list that never seems to move. Instead, I open my books when I have available spaces, and close my books when I do not. I keep my website updated with current availability information.

At times I offer existing clients the option of adding their name to a cancellation list, so I can offer any appointments that become available in a specific time period. I keep this list very small, as I do not have enough cancellations to offer unexpected appointments with much frequency. However, this can work well for additional sessions, or for people who have unpredictable schedules themselves and are unable to book ahead in termly blocks.

I am an endorsed mental health practitioner under the Better Access to Mental Health scheme. Your GP may develop a mental health care plan with you that includes a referral to see me. In order to process the Medicare rebate on your behalf, I need a referral letter from your GP. Your GP can send that to me by fax or email, or you can bring a copy to your session. Under the Better Access scheme, your GP can refer you for an initial maximum of 6 initial sessions, after which I am required to write a letter back to them with a summary of our work together. This summary is brief and does not include sensitive details. You can then visit your GP and request another referral letter for a further 4 sessions. The total number of sessions you can claim in a calendar year is 10. Referrals under this program do not have an expiry date, and are transferable between therapists. There are no time limits on when you can access either a mental health care plan or a review with your GP.

My practice focuses on providing ongoing mental health occupational therapy within a private practice model, rather than providing NDIS-specific services.

Some clients may use NDIS funding to access sessions. Payment is taken at the end of each session, and I provide an invoice that includes the relevant NDIS item codes and details needed to claim reimbursement through your funding.

For clients using NDIS funding, invoices are prepared according to the current NDIS Pricing Arrangements and Price Limits. Sessions include face to face therapy time and the clinical work required outside of appointments, such as session documentation.

My privacy policy is based on the Australian Privacy Principles and is available here.

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